Mateo Galaviz
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I've had this app for a while now and every now and then my orders go through with no issues. However most of the time I find myself paying for services I never receive. I've ordered extra add ons only to find that I've never received them. Ive even ordered delivery just for my sandwiches to never show up. All this could be seen as honest mistakes, however this app has no easy means of contacting customer support. It's easier to just go in store or use an app like Uber eats.
4 people found this review helpful
Cameron Howard
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The app is fine (when I can actually use it), but very time I've tried to place an order lately, there's always an issue. Either I'm told "Something went wrong" after trying to log in, biometric log-in doesn't work, or my entire order gets wiped after trying to leave the app for a moment to message someone just to confirm an order. It's infuriating how inconsistent this app is. Even when I can use it, there are very long delay times between pressing an option and anything actually happening.
175 people found this review helpful
Ben Freeman
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Constantly crashes at the very last step when it's time to submit the order. Edit: 2024 App continues to get more bloated and slower, with the checkout process still regularly failing for unknown reasons. App is extremely slow to load. I want to know why the app takes up over 70MB yet it still pulls every single asset from the internet. Even when the graphics load properly, taps are not recognized until several seconds later, often leading to more tapping which just makes the problem worse.
24 people found this review helpful
SUBWAY Restaurants
July 5, 2018
Hi there, Ben- we are here to help! Please contact our support team at (833)-778-2929, or by email at appfeedback@subway.com. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!