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Customer Service: Pack 1 of 12

Customer Service: Pack 1 of 12

Last update 

This pack teaches the basics of customer service

Items (10)

  • Which choices are examples of customer service?

    All of the above

  • What is the ultimate goal of customer service?

    Customer satisfaction

  • Which of the following is something a company must NOT do in order to provide excellent customer service?

    Keep the status quo

  • Why should management measure customer satisfaction from time to time?

    Customers may have concerns or complaints that they have not communicated

  • Which of the following is NOT one of the five needs of every customer?

    Lack of appreciation

  • Which statement about quality in today's business environment is correct?

    Products must be durable and functional

  • Why are internal customers important?

    Our internal customers must see the importance of customer service

  • Which of the following is an attribute that psychographic information would identify?


  • Which of the following is one of the best ways to become a better customer service provider?

    All of the above

  • Which of the following is true about writing a complimentary letter?

    Be brief and to the point