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Management & Organization

Management & Organization

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Organization multiple choice trainer for the exam

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Items (123)

  • The bureaucratic culture

    is similar to Handy's role culture

  • According to Greiner, organisational growth is a process of phases. When a phase comes to an end, the organisation will find itself in crisis. The recommended way for the organisation to move forward is

    by developing a new management style

  • We can identify areas of effectiveness in successful organisations. The ability to anticipate changes quickly and to react decisively falls into the area of

    managerial effectiveness

  • When a small organisation seems to be simply an extension of the leading figure, this is known as

    power culture

  • Organisational behaviour is primarily a multidisciplinary science


  • Effectiveness means a high extent of efficiency


  • Adam Smith suggested that a division of tasks could significantly raise work productivity


  • Unity of command means that every employee has only one immediate boss


  • An organisation with a linking pin structure is likely to experience a lot of horizontal discussion


  • 'Theory X and Y' describes how organisations (rather than humans) are seen


  • According to the contingency approach, certain management techniques can be very successful in some situations, whereas they will fail completely in others


  • With reference to his seven configurations, Mintzberg has indicated how an organisation can be best structured in different situations


  • Competitive advantage can be measured in absolute terms


  • According to Michael Hammer, nowadays it is necessary to adopt a process-oriented work system instead of one that is based on function


  • An organisational expert could be describes as a


  • Max Weber is credited for developing

    bureaucracy theory

  • The first ever multi-nationals were set up

    with the support of national governments

  • Research carried out by Tom Peters suggested that

    Successful enterprises do not jump into areas in which they have no ability

  • Frederick Taylor's principles of Scientific Management included

    close and friendly relationships between managers and workers

  • Within the Human Relations approach

    there is a clear emphasis on factors such as attention for relatively small groups

  • According to Henry Ford, the idea of using an assembly line developed so that

    less time was spent walking around the factory

  • The contingency approach

    focuses on situational factors

  • An organisation is efficient if it reaches its targets


  • An organisation is effective if it uses its available resources in a goal-oriented manner


  • Management is another word for leadership


  • It is easier for an organisation, business or enterprise to influence its external factors than its stakeholders


  • As a consequence of developments in information technology, the manner in which work is performed will change fundamentally


  • The development of the European Union has meant that there has been a shift in political power and responsibility to outside national borders


  • Social factors relate to society in the broadest sense of the word


  • Sustainable business is also known as socially responsible business


  • The term 'profit' refers solely to the venture's financial performance (rather than to the broad economic picture)


  • One of the primary reasons for setting up the WTO was to promote the inclusion of developing countries, especially the 'least developed' countries in world trade


  • Directing an organization by taking account of the influences of the surroundings is known as


  • Shareholders can be categorised as


  • The term used to mean satisfying the need of the current generation without endangering future generations is

    Sustainable development

  • In the coming years big technological successes can be expected in the area of bio-engineering. Bio-engineering includes:

    All mentioned

  • Te term covering size, growth and composition of the population is

    Demographic factors

  • The World Trade Organisation (WTO) is the only international organisation that deals with trade rules between nations. One of its fundamental roles is to

    look at the relationship between trade and items such as working conditions

  • There are genrally five forms of economic integration. An example of complete political and economic union is


  • An organisation adopting the stakeholder approach is likely to

    make the creation of value for customers a central issue

  • Organisations are having to listen more and more to the wishes of society because

    there is an increasing concern about business activities

  • The main consequences of the influence that developments in information technology will have on organisations include

    economies of scale and changes in decision making

  • The management of an organisation consists of all those people who direct others


  • As organisations become increasingly split up into autonomous units, the tasks of middle managers will become more administrative in nature


  • Flattening of organisations will mean a reduction in the number of hierarchical levels


  • According to the faction model, the various parties within the organisation share the same interests


  • Under an equal power relationship, the emergence of competitors consitutes a possible danger


  • According to Blake and Mouton, style 9.9 on the Managerial Grid will always give the best results as long as it is applied consistently


  • Reddin added the dimension of effectiveness to the Managerial Grid of Blake and Mouton


  • Management styles differ sharply from one another within the various European countries


  • Ethical behaviour in organisations is determined primarly by the norms and values of the society within which that organisation operates


  • Information strategy shows how the supply of information can contribute to achieving organisational goals


  • A manager who gives guidance to employees, using formal and informal networks, acting as a figurehead, could be seen as fulfilling the

    interpersonal role

  • French and Raven identified five sources of power that a manager can use. Influecing someone's behaviour by the use of punishment, and preventing or fighting specific behaviour is known as

    coercive power

  • According to Douglas McGregor, an employee who does not like work, does not want to think, and is only interested in money is linked to theory:


  • The leadership grid of Blake and Mouton plots leadership styles against concern for people and concern for task. Style 1.9 (country club management) focuses on:

    high concern for people but little interest in task

  • According to Hershey and Blanchard, the most appropriate leadership style to manage an employee who is able and willing to perform a task is:


  • The management of professionals within an organisation can require its own leadership style because

    professionals believe that any conclusion they make based on professional skill should be given priority over management's conclusions

  • In France, managers are typically seen as

    strict and authoritarian in style

  • A manager who has an energetic personality, makes decisions quickly, and is driven by challenge is called:

    an entrepreneurial manager

  • We can identify four ethical stances. Closing a department because it is the best way to guarantee the continuation of the company is an example of

    the utilitarian stance

  • Transformational leadership requires the manager to

    use creativity, intuition and awareness

  • As decision-making is a human activity, cooperation and creativity play an important role


  • A specific problem can only be resolved by following a precise and definite procedure


  • When evaluating alternatives, the setting of criteria plays an important role


  • One characteristic of the neo-rational decision-making process is that decisions are usually made by one person


  • The drawback of participation is that it takes a lot of time and consequently contributes little to the effectiveness and efficiency of the organisation


  • European works councils are now to be found within multinationals based in Europe


  • Negotiating is characterised by the fact that the parties are mutually dependent yet have different interests


  • The balanced scorecard is a regulating and measuring system aimed at translating a strategy into concrete action


  • Value-based management aims to maximise the value of the organisation for its clients


  • An expert or knowledge system is a computerised system containing knowledge about a particular field that a user can draw on problems in that area


  • Decisions that lead to changes in organisations may arouse a lot of resistance. Sometimes, this may be due to a desire to maintain existing values and norms. Such a reason is called


  • According to Garvin and Roberto, there are different approaches to decision making. When those at a meeting stand up for their own point of view are completely blind to the arguments of others, the approach is said to be


  • The rational decision making process can be seen as an ideal model. It is especially suitable in situations where

    there is a clear definition of the problem

  • Dr. Edward de Bono has developed a simple but effective method that can help us all to be better thinkers. His six thinking hats are linked to different thinking styles. The yellow hat

    symbolises optimism and relates to hope and constructive thinking

  • One widely used creativity tool is brainstorming which works best when

    sessions do not last more than one hour

  • In 1994, the European Commission obliged certain multinational companies to establish a European Works Council. The functions of these Works Councils include

    informing staff of cross-national issues

  • If decisions in a meeting must be ratified unanimously, it would be acceptable

    for the proposal to be rejected by all the people present

  • Principled negotiating seems to be most effective when

    all sorts of possibilities are created before a decision is made

  • Looking at how an organisation is judged by its customers, how it can improve, and how the interests of the shareholders can be represented, are parts of

    the balanced scorecard

  • A computer based system that helps decision makers to solve non-routine problems by means of interaction with raw data is called a

    decision support system

  • Decisions that lead to changes in organisations may arouse a lot of resistance. Sometimes, this may be due to a desire to maintain existing values and norms. Such a reason is called


  • Management is the process of directing the organisation towards set goals


  • Primary processes consist to a large degree of those activities that direct secondary and administrative processes


  • A core business process is a group of linked activities that add customer value


  • Porter's value chain can be seen as a modern way of representing the development of goods along the production and marketing chain


  • Total Quality Management refers to the relative as well as the technical quality of products


  • With Customer Relationship Management, the customer is considered to constitute a sustainable competitive advantage


  • The aim of risk management is to be in a situation where the organisation can reach its goals while not being adversely affected by risks and their consequences


  • To determine how much priority an activity should be given, ove merely has to estimate the urgency of that activity


  • Human Resource Management should be integrated into strategic management so as to utilise the qualities possessed by the members of an organisation to their fullest


  • The various elements of the knowledge value chain relate to the mission, the vision, the goals and the strategy of the organisation


  • In the basic business process model, people, machinery and money are part of


  • Activities such as management of personnel, financing and data systems are categorised as

    secondary process

  • To be effective, a core business process should be developed from the perspective of the


  • Michael Porter suggested that competitive advantage could be obtained by creating added value which customers will pay extra for. In his value chain, support activities include


  • Total Quality Management (TQM) is a system designed to achieve the desired level of customer satisfaction at minimal expense. TQM training should therefore be given to

    All staff including management

  • The flow of goods and data play an important role in logistics management. The system that can be used for tracking and tracing, protection against theft, and identificaiton in unfavourable surroundings is


  • Customer Relationship Management (CRM) is structured to encompass five areas including

    Customer Management, Data Management and Operational Management

  • A learning organisation can be defined as

    an organisation where people are encouraged to learn and share knowledge

  • In the Anglo-Saxon model, a Board of Directors should

    supervise the activities of top management

  • The Sarbanes-Oxley Act is linked to corporate governance in the United States of America. The following features of this act are all correct except

    the principle of 'comply or explain' is applied

  • Organising involves adjusting to both external and internal factors


  • The term 'task division' means transferring tasks to a lower level (vertical differentiation)


  • With internal differentiation, tasks are grouped together according to the desired end result


  • Span capacity means the number of staff a manager is either directly or indirectly in charge of


  • An informal organisation is an organisation without rules or procedures


  • Unity of command means that there is only one person in charge of the organisation


  • The matrix organisation is a typical 'unity of command' organisation


  • According to Mintzberg, an organisational structure is dependent on environmental features, the life span of the organisation, and its technical system


  • The nucleus of the professional organisation (Mintzberg) is its operational core


  • The linking pin structure developed by Likert is significant in that horizontal, vertical, and diagonal communication takes place within the organisation


  • When setting up the personnel structure of an organisation, determining who makes certain decisions is categorised as


  • Work structuring is linked to the relationship between the needs of the employees and the goals of the organisation. Which of the following are important extrinsic factors in this process?

    neither of these

  • Company X is medium sized and is based in Rotterdam. It makes packet soups, ice cream and washing powder and sells everything via local supermarkets. What internal specialisation would you expect to see in Comany X?

    (P)roduct division

  • When discussing job formation, the term used to describe the right to make decisions that are necessary to perform a task is


  • A large span of control is likely to lead to

    a flatter organisation

  • Three small factories each have a manager and a production team. All three decide to ease the pressure on the manager by introducing a new position below the manager but higher in the organisational chart than the production teams. Which of the following will have direct authority over their production teams?

    Assistant Manager

  • Peter Drucker says that most organisations will be structured around teams in the future. They will therefore be

    Cluster organisation

  • Mintzberg talks about various organisational configurations. The configuration that has very little standardisation, avoids getting into fixed patterns of behaviour and features multi-disciplinary teams is called

    an innovative organisation

  • When doing business in Italy, it is wise to bear one of the following in mind

    Italians will often invite you to dine with them on a business trip. Refusing such invitations is likely to offend

  • Some organisations spread out decision making power across more than one location, including subsidiaries. This is known as